Ford Trade Club Member Loyalty Program Terms and Conditions

To register your participation, click here and log in to ensure your details are up to date, and scroll to the Loyalty Dollars section of the page to read and accept these Terms & Conditions.
Definitions
Ford means Ford Motor Company of Australia Pty Ltd with registered office at 600 Victoria Street, Richmond, Victoria, 3121.
Ford Parts refers to all Ford parts including those branded with “Ford”, “Ford Parts”, “Ford Motorcraft” and “Omnicraft”.
Ford Trade Club (FTC) refers to the program developed by Ford to make available competitive pricing on FTC promoted parts.
Ford Trade Club Dealer means an Authorised Ford Dealer enrolled in the Ford Trade Club program.
Ford Trade Club Member means a registered Ford Trade Club member.
Ford Trade Club Membership Number is a unique eight-digit number.
Independent Aftermarket Wholesaler means an independent wholesaler of parts.
Loyalty Benefits means benefits that a Member can redeem other than Ford Parts.
Loyalty Dollars refers to the Program currency (excluding GST).
Loyalty Dollars Account means a Member’s online account.
Joining the Program
1. The Program is open to all Members with the exclusion of:
- a. Registered Independent Aftermarket Wholesalers
- b. Any other entity determined by Ford
- c. Any entity affiliated with a Ford Trade Club Dealer
2. To participate, Members must accept the Terms and Conditions.
3. Members who do not accept the Terms and Conditions will not earn Loyalty Dollars.
Earning Loyalty Dollars
4. Members earn Loyalty Dollars when purchasing Ford Parts from a Dealer.
5. At times:
- a. Ford may run Promotions offering bonus Loyalty Dollars
- b. Ford may offer bonus Loyalty Dollars for online activities
6. Membership Number must be attached to the Dealer system to earn Loyalty Dollars.
7. Members unsure of their Membership Number should ask a Dealer.
8. Members can check balances at www.fordtradeclub.com.au.
9. It can take up to 40 days from the time of purchase of Ford Parts for any Loyalty Dollars earned to appear in a Member’s Loyalty Dollars Account.
Redeeming Loyalty Dollars
10. Loyalty Dollars can be redeemed as money off the Member’s next Ford Parts purchase or redeemed online for Loyalty Benefits (when available).
11. All Member Account Users can access and redeem Loyalty Dollars as part of the Program.
12. When redeeming, Members must redeem a minimum of 10 Loyalty Dollars in every transaction.
13. Members can only redeem Loyalty Dollars from their Nominated Dealer. Members can see their Nominated Dealer by logging into www.fordtradeclub.com.au .
14. A Member’s Nominated Dealer may change from time to time but can be checked online before redeeming Loyalty Dollars.
15. To redeem Loyalty Dollars for money off the next Ford Parts purchase, Members should call or visit their Nominated Dealer and quote their Ford Trade Club Membership Number and the amount of Loyalty Dollars they wish to redeem.
16. Ford may set a maximum amount of Loyalty Dollars that can be earned as part of a Promotion. This maximum amount will be set out in the Promotion terms and conditions.
17. Loyalty Dollars will expire 18 months after the end of the year in which they are earned, e.g. Loyalty Dollars earned in the year 2023 will expire on 30th June 2025.
Change, Suspension or Termination by Ford
18. Subject to section 20, Ford reserves the right to change, suspend or terminate these T&Cs, the Program or take any other action at any time without notice.
19. Where Ford changes the T&Cs, a copy of the revised T&Cs will be available on the Ford Trade Club website.
20. In the event that Ford makes a change that will adversely impact Members, Ford will provide Members with advanced notice of that change.
Member Details
21. Members must keep their details up to date. Otherwise, Ford may not be able to provide the Loyalty Benefits and the Loyalty Dollars Account may be suspended.
22. Members can update their details at any time by simply logging into www.fordtradeclub.com.au .
23. It is each Ford Trade Club Member’s responsibility to keep their Ford Trade Club Member account password safe. Members must take all reasonable steps to prevent unauthorised use or access to their account.
Loyalty Dollars
24. Members cannot transfer Loyalty Dollars to another Loyalty Dollars Account.
25. Members cannot redeem Loyalty Dollars via any means other than as set out in these T&Cs.
26. Loyalty Benefits cannot be exchanged or refunded except as expressly set out in these T&Cs.
27. Loyalty Dollars are issued by Ford and remain the property of Ford.
28. Any tax or other liability incurred by a Member arising from participation in the Program is the Member’s responsibility.
29. Ford may reverse Loyalty Dollars which have been allocated to a Member if there are any grounds which Ford considers, in its reasonable discretion, justify a reversal.
30. Ford reserves the right to monitor a Member’s purchase history to ensure that any Loyalty Dollars are accumulated legitimately.
31. Ford may close a Member’s Loyalty Dollars Account in its absolute discretion at any time.
Loyalty Benefits
32. Ford may specify conditions and exclusions for any Loyalty Benefits and may change these from time to time.
33. In the event a Member redeems Loyalty Dollars online and the Ford Part or Loyalty Benefit is not available at the time of redemption, Ford will reinstate those Loyalty Dollars.
34. Ford may reverse Loyalty Benefits which have been allocated to a Member if there are any grounds which Ford considers, in its reasonable discretion, justify a reversal.
35. Ford reserves the right to monitor a Member’s purchase history to ensure that any Loyalty Benefits are accumulated legitimately.
Cancellation by Member
36. Members who no longer wish to participate in the Program but would like to remain a Ford Trade Club Member can close their Loyalty Dollars Account by logging in to www.fordtradeclub.com.au .
37. Once Members close their Loyalty Dollars Account, they will no longer earn Loyalty Dollars. Any remaining balance may be redeemed prior to expiration.
Cancellation by Ford
38. Ford reserves the right at any time without notice to:
- a. Amend, withdraw or cancel any Loyalty Dollars or Loyalty Benefits
- b. Reverse any Loyalty Benefits, including Loyalty Dollars, credited to an account
- c. Terminate a Member’s participation in the Program
- d. Terminate the Program, on the basis that a Member:
- e. Abused, misused or attempted to abuse or misuse a Loyalty Dollar Account, any aspect of the Program or any Promotions
- f. Did anything contrary to these T&Cs
- g. Fraudulently accumulated Loyalty Dollars or Loyalty Benefits
- h. Used or attempted to use Loyalty Dollars in a way not permitted by the T&Cs
- i. Engaged in unacceptable conduct in connection with the Program, including dishonest, fraudulent or wrongful conduct
- j. Becomes insolvent or ceases operations
- k. Has not purchased any Ford Parts with their Ford Trade Club Membership Number during a continuous 18-month period
39. Each Member agrees that Ford may take any action necessary as described above without providing advance notice to the Member.
40. Upon cancellation of a Member’s participation in the Program, Ford may retain that Member’s information where necessary.
41. In the case of intervention or an outside act, agent or event which prevents or significantly hinders any aspect of the Program, including but not limited to vandalism, power failures, natural disasters, acts of God, civil unrest, strike, war, pandemic, terrorism, computer virus, fraud, tampering, unauthorised intervention or technical failure, Ford may in its absolute discretion cancel, terminate, modify or suspend the Program.
Rights and Liability
42. Each Member acknowledges and agrees that from time to time there may be:
- a. A delay in issuing Loyalty Benefits
- b. Acts, errors or omissions by Ford in the course of providing Loyalty Benefits
- c. Unexpected suspension and/or termination of the Program, including the ability to earn and redeem Loyalty Dollars and enjoy Loyalty Benefits
- d. To the maximum extent permitted by law, Ford will not be liable for any unused Loyalty Dollars or remaining balance
43. Provided nothing in these T&Cs limits a Member’s rights under the Australian Consumer Law, all conditions and warranties are excluded to the maximum extent permitted by law. Where liability cannot be excluded, Ford’s liability is limited to:
- a. Re-supplying or repairing the goods or services
- b. Reinstating the number of Loyalty Dollars or other Loyalty Benefits in dispute
44. Ford will not be liable for any indirect or consequential loss, damage or personal injury relating to the Program or Loyalty Dollars or Loyalty Benefits. Where liability cannot be excluded by law, liability is limited to the minimum amount allowable by law.
Privacy
45. Personal information disclosed to Ford will be used for business purposes. Ford may disclose personal information to dealers, related companies and service providers, including overseas locations.
46. Members’ personal information is handled in accordance with Ford’s privacy policy available at www.ford.com.au/privacy/ .
47. By participating in the Program, Members agree to receive marketing communications according to existing preferences. Preferences can be updated by logging into www.fordtradeclub.com.au or emailing enquiries@fordtradeclub.com.au .
Contact Us
48. For any queries or complaints regarding the Program, please contact your Nominated Dealer or email enquiries@fordtradeclub.com.au .

Last updated: 15th May 2023 .

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